Terms And Conditions
By accessing our product website you consent to these Terms and Conditions. If you do not agree to
be bound by these Terms and Conditions you may not use or access this product website. The
www.chefic.in website is exclusively for your personal use. You may not use this website for any
commercial purpose whatsoever. References in these Terms and Conditions to “we”, “us” and “Chefic
Chutney’s” are to
CHEFIC Chutney’s,
Shop No 2, Sarawati Niwas,
Plot No 67, Sector 22, Turbhe,
Maharashtra-400705.
Before you place an order, please read these Terms and Conditions carefully as they contain critical
information about your order and accept it.
Acceptance of your Order
Payment Methods
Pricing Policy
Product Availability / Information
ACCEPTANCE OF YOUR ORDER
You can place an order through our website www.chefic.in
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock- see product availability
- Payment mode selected as Cash on Delivery, when products are not available for cash on
delivery - Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Failure to meet the eligibility to order criteria set out in the Terms and Conditions
- We reserve the right to reject acceptance of any order at any time in our absolute discretion
ONLINE
Shortly after you have placed an order with us, an email/sms will be sent to you acknowledging the
exact details of your order. This email/sms is not an order confirmation or order acceptance from
chefic.in. Should you not receive an acknowledgment within 1 business day, Please contact customer
service by calling +91 8976411386.Lines are open between 9AM to 6PM.
Acceptance of an order placed by you online and the completion of the contract between you and
chefic.in will take place when your order is dispatched, unless you have cancelled the order in
accordance with the order cancellation instructions set out below. A member of our Customer
Service team will be delighted to help you place an order over the telephone, advise you on the range
of products we offer on our website and help you with queries about payment.
Our customer service team is available between 9AM to 6PM on all working days Monday to
Saturday *National rates for landlines and mobiles apply. As some mobile and other network call
charges may vary, please refer to your service provider for more details.
When an order is placed, we request pre-authorization for the value of the order from your
bank/card issuer to ensure that the funds are available. However, this remains simply a pre-
authorization request until the order is shipped, at which point we actually take payment. We have
found that some card companies show the initial request and the later charge as two separate entries.
Please be assured that we only charge your card once and that any ‘second’ charge is only temporary
and will shortly disappear. If you have any further queries, please contact your bank/card issuer.
ORDER CANCELLATION
If you wish to cancel your order placed, please contact our Customer service team +91 70229 73024
lines are open between 9AM to 6PM. You could even forward your acknowledgement email to us at
info@chefic.in, stating your intention to cancel the order.
It may not always be possible to stop an order from being dispatched, as we endeavor to process
orders immediately. If your order has already been dispatched, we will not in a position to do
cancellations Further details are set out in our Returns Policy section.
In order to change the details of your order, you must notify us within 30 minutes of your order
being placed. Please have the order number handy. After this time, we will be unable to amend your
order as we endeavor to process orders immediately.
PAYMENT METHODS
We only accept payment for orders in INR.
We accept payment by MasterCard, Visa and Visa Debit.
We do accept payments through Paytm wallets.
Please note, we cannot guarantee the security of data, which you send us by email. Accordingly,
please do not send us payment information using email. For details of the security measures we
employ, please read our Security and Privacy policy.
Unless the information provided by you were used fraudulently or negligently by us, we will not be
liable to you for any losses caused as a result of unauthorized access to the personal and
transactional information you provide us when placing an order.
Please note that Chefic Chutney’s does not accept cash or cheques as payment online
PRICING POLICY
All prices shown on the website are in INR. Tax will be applicable and shall be highlighted after
checkout, before the final payment. Prices may change and offers may be withdrawn at any time
without prior notice.
Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes
occur. If we discover an error in the price of a product item you have ordered, we will contact you as
soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If
we are unable to contact you, we may treat your order, in respect of the incorrectly priced item, as
cancelled.
Chefic Chutney’s endeavors to ensure that all products offered on the website are available at the
same price as it is offered on the various other market places, in case if the same items are listed by
Chefic Chutney’s, however if the brand itself list the product at different price delight foods can not
be held responsible.
However, from time to time (particularly during Chefic Chutney’s Sale and promotional periods) we
may offer additional discounts for purchases online at www.chefic.in that do not apply in other
marketplace’s or vice versa.
PRODUCT AVAILABILITY / INFORMATION
We feature products/services on our website that have been carefully selected for an exclusive buying
experience. Once a product is sold out, it will be temporally unavailable on the website and will only
be available again once back in stock.
Prices of products/services may change from time to time. If items you order are out of stock, subject
to a delay, or sold at a higher price than shown on your order, we will contact you at the email
address or telephone number you provided when placing your order. If we are unable to contact you
via telephone or email, we will cancel the part of your order that is unavailable or incorrectly priced
and will continue to process the remaining items on your order (where applicable).
All products are subject to availability. If, due to unforeseen circumstances, it is necessary to
substitute an item, the item will be of equal or greater value than the item it is replacing –
substitutions will only be made with your prior consent. If a replacement item is of greater value, you
will be liable to pay for the difference in product values.
IMPORTANT: Please note that during periods of significantly increased demand and lower stock
availability, such as Sale, there is an increased risk of items being out of stock